FAQs
Are your products suitable for all skin types?
Absolutely! Our products are designed to be gentle and effective for all skin types, including sensitive skin with conditions like acne and hyperpigmentation. Crafted with natural ingredients, they help improve and maintain your skin's health.
How should I use Aléthia Skin products for the best results?
For our soaps, simply apply directly onto wet skin or use our natural sea sponge to create a rich, creamy lather. For other products, follow the instructions provided on the packaging. Consistency is key for the best results.
What if I have sensitive skin?
We understand that sensitive skin needs extra care. Our products are formulated with gentle, natural ingredients to minimise the risk of irritation. However, we always recommend doing a patch test before trying any new skincare product.
Are your products environmentally friendly?
Yes, indeed. Our products are cruelty-free and made from ethically sourced, all-natural ingredients. We also use recyclable packaging and strive to minimise our environmental footprint in every aspect of our business.
Can I return or exchange a product if I’m not satisfied?
It’s our biggest hope that you love and enjoy our products. But if you're not completely satisfied, we offer a hassle-free 30-day return policy. The product must be unused, in its original packaging, and in the same condition you received it. Please get in touch with our customer service team to start the process.
Where do you ship, and how long does shipping take?
We ship worldwide, including the UK, Europe, USA, Australia, Canada, and more.
- UK: Standard shipping (4-7 business days)
- Europe, USA, Australia: Standard shipping (4-8 business days)
- Canada: Standard shipping (4-8 business days)
- Rest of the World: Standard shipping (10-15 business days)
How can I track my order?
You can track your order by visiting our Track Order page. Just enter your order number and email address to see the latest updates on your shipment.
Can I incorporate your products into my current skincare routine?
Absolutely! Our products are designed to complement most skincare routines. However, if you're using prescription skincare treatments or have specific concerns, we suggest consulting with your dermatologist to ensure compatibility.